Terms & Conditions
Last updated 15 May 2024
At Dip Garden Onsen, Sauna, & Ice Bath, we are committed to providing a safe and welcoming space for all our guests. By accessing and using our website, you agree to comply with our terms and conditions. These terms govern your use of our website and the services we offer, so it's important to review them carefully.
1. What do our Terms & Conditions cover?
Dip or Yummi Umami Ltd. (hereinafter called "company") has launched this website (hereinafter called “website”) which provides digital membership and ticketing. The use of this website by the you (hereinafter called "service user") shall be used under the terms and conditions of this agreement. The service user should, therefore, thoroughly study the terms and conditions of this agreement and/or the terms and conditions of any other agreement, on the website by the company before using the website. By entering this website, the service user hereby accepts and agrees to comply with all of the terms and conditions. If the service user does not want to be bound by the terms and conditions, the service user must refrain from entering and using the services of this website.
2. Rights, duties, and responsibilities of the service user
2.1 The company reserves the right to allow only service users who are registered members to order merchandise and/or services and/or to participate in promotional activities, organised through the website such as the purchase of goods.
2.2 In registering as an online member, the service user must provide the most current, correct, and complete personal information.
2.3 The service user agrees to change and/or to update personal information, specified in 2.2 to ensure that they are correct and up to date.
2.4 The service user agrees to take full responsibility for, but not limited to, the protection and quality of memberships and tickets from theft, losses and any damages.
2.5 The service user agrees to keep the username and password confidential. If the service user gives or allows any other party to use the personal information and/or username and password for any purpose, it shall be deemed that such use was made by the service user himself/herself and may be legally binding for the service user under Thai law.
2.6 In the case that the service user exercises the rights in such a way that causes damage to other users, the service user agrees to be liable for such damage in full amount.
2.7 Online users who are younger than 18 must have parental approval before completing any financial transactions such as making an online order to buy merchandise and/or to participate in buying goods or services with other users.
2.8 The service user agrees that all tickets are not allowed to be resold, exchanged, offered for sale for profit, or used for any form of commercial trade purposes without the written consent of the company or event organiser.
2.9 The service user agrees that the ticket cannot be exchanged for gifts or any form of monetary compensation including promotional credits.
2.10 The service user agrees that the ticket can only be used for entry, and does not include, without limitations, food & beverage, logistics, gifts, and accommodation, unless stipulated in writing by the company or event organiser.
2.11 The service user agrees that late arrivals after the written time on the ticket may be denied entry by the company or event organiser. Under such cases, if the event includes an intermission or break time, the service user may be granted entry upon the approval of the event organiser. No refunds will be given in any form should such an incident occur.
2.12 The company reserves the right to revoke online membership of any service user immediately without prior notice if the company finds that the following actions have been committed by the service user:
2.12.1 The service user provided false information, specified in 2.2, and/or fails to update the latest personal information.
2.12.2 The service user fails to keep his/her username and password confidential.
2.12.3 The service user committed improper, illegal or immoral action(s) and/or when there is a cause to believe that the service user has intentions to make fraudulent, improper, illegal and/or immoral action(s)
3. Limitation of liability
3.1 Content: Although the company regularly conducts review(s) on the consistency of content on the website, the company cannot provide assurance that website content shall always be correct, complete, or up to date. The company, therefore, will not take any responsibility, directly or indirectly, for any mistakes, delay of information availability, and/or interruption of by any equipment, whether or not someone has already notified and/or made a recommendation to the company that there was a chance for such a problem to occur.
3.2 Service System: The service user acknowledges and agrees that the company cannot make assurances that access to, or use of website, in whole or in part, cannot be made. The service user agrees that the company cannot assure that personal information provided by the service user, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from the company are free of viruses and/or other harmful components. The company will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site and/or provided by the service user, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. If such damages occur, the service user acknowledges and agrees that the company is not responsible for any damages caused to any electronic devices and/or the service user.
3.3 Refunds: A buyer is entitled to a full refund of a ticket purchase price if the event is rescheduled or cancelled. The buyer is not entitled to a full or partial refund of the ticket purchase price for any other reason, unless expressly granted by company or event organiser. If you are a buyer and are entitled to request a refund in connection with an event on the website, you should contact the company for support.
3.4 Damaged tickets, ticket theft and/or losses: The service user hereby agrees and acknowledges that the company will not be responsible and/or liable in any way for damages of any kind arising from damaged tickets, ticket theft and/or losses.
4. Links to other websites
The website contains links to other websites which are not under the care of the company. Therefore, the service user acknowledges and agrees that the company is not responsible for any of the content shown on those websites and/or for any damage that may occur from visiting those websites.
5. Personal information
Personal information of the service user, mentioned in 2.2 and 2.3, will be maintained according to the privacy policy of the company, and in accordance with Thai law.
6. Rights of the company
6.1 The company is entitled to change the Terms and Conditions and/or Agreements without informing the service user and/or compensating the service user for any damages that may arise as a result of such change.
6.2 The service user agrees and accepts that trade marks, content, and software, developed and used to provide the service on this website, is covered by intellectual property rights. No one, including the service user, is allowed to copy or reproduce this intellectual property, either in part or in full.
7. Safety
7.1 For your safety, the service user agrees to fully cooperate with, and follow, instructions and/or policies as announced by the company as condition of entry and participation in an event. Failure to do so will result in your denial of entry or removal from the event. The service user agrees that there will be no compensation from the company, nor shall the service user demand such compensation, should such an incident occur.
7.2 For your safety, the service user agrees to allow the company to conduct any safety and security checks, with your full cooperation at the event. In addition, the company reserves the right, at its sole discretion, to deny entry or remove any service user without any form of compensation and/or notice, if it has been found that:
7.2.1 The service user has purchased tickets from unofficial ticket distributors. The service user agrees that the company has the sole right in determining the official ticket distributor(s). It is the service user’s responsibility to check with the company to confirm if a distributor is official or not.
7.2.2 The service user is found to be in possession of a threatening and/or illegal item, and/or is deemed to be a threat to the safety of others.
7.3 The service user agrees that the company is not liable and/or responsible for any valuables or belongings that are lost, damaged, or stolen at an event. The service user agrees to not demand compensation from the company in any way or form should such an incident happen.
7.4 The service user agrees that the company is not liable and/or responsible in any way or form, for any damages to the service user that may arise from terrorism, fights, protests, riots, and force majeure.
8. Miscellaneous
8.1 The service user agrees to not resell, exchange, duplicate, or conduct any form of commercial trade on tickets, sticker stamps, or any other form of event entry item for admittance as provided by the company. Any violation, or attempt to violate, will result in an investigation and may result in the service user’s immediate removal from the event and/or denial of entry.
8.2 The company or event organiser has the right to deny the service user entry should any illegal or prohibited items are found to be brought by the service user into an event. This includes, but is not limited to, weapons of any kind, audio and/or video recording devices, illegal substances or drugs, and fireworks.
8. Governing law
The terms and conditions under this agreement and/or any other terms and conditions and agreements created by the company that appear on this website are governed by Thai law.